Volchok Consulting, Inc.
Technology Expertise™
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Mac Help Desk
Mac users perform vital corporate functions including creative, design, marketing and corporate communications. Unfortunately, many companies underestimate their Mac support needs and assign their Windows IT staff to support them. While the majority of IT support staff have excellent resources for supporting Windows users, they lack the necessary knowledge and experience to effectively support Macs.
Volchok Consulting understands the difference. Over twelve years of experience servicing the Mac and Windows communities has given Volchok Consulting a unique understanding of the requirements necessary to successfully support Mac users. Volchok Consulting’s Mac Help Desk is staffed by Mac professionals with comprehensive knowledge of Mac hardware and software. Because many of our support staff have professional creative backgrounds, they understand the “how to” questions in addition to being able to troubleshoot problems.
Our call center is powered by MAX™, our exclusive IT Service Management Software. MAX records all calls and tracks them to completion to ensure each user receives the level of support they need. It also provides tools to help management better understand the needs of their users and their requirements for support.
In addition, our Mac Help Desk can integrate seamlessly with your existing Mac or Windows IT support staff. When calls cannot be solved over the phone, our Help Desk will dispatch incidents directly to your on-site support staff for resolution. Volchok Consulting can also provide expert technicians for you if you require on-site support.