Volchok Consulting, Inc.
Technology Expertise™
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Introducing MAX™ 2.0
The world’s easiest to use, full-featured, cross-platform, web-based, help desk management software.
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MAX is a powerful cross-platform IT Service Management tool designed for speed and usability. Combining a full feature set with a smart Knowledge Base, detailed reporting, and an industry-leading user interface, MAX frees your support staff from overly complex software, allowing them to spend more time restoring services.
See MAX for yourself.
MAX is to our old help desk package as Major League Baseball is to Little League Baseball.
Joseph Reed, IT Support, Core Media Technologies
Nice Little Neighborhood Mac Shop
Volchok Consulting is proud to announce the opening of our new retail store: Mike’s Tech Shop, located in the heart of Chelsea in Manhattan. The store offers warranty and out-of-warranty Apple® Authorized Service, all Apple Computers, iPods and related peripherals.
120 West 20th Street (btw. 6th & 7th Ave) Map »
(212) 924-MIKE [6453]
Open Mon. – Fri. 10am–7pm, Sat. 10am–6pm, Sun. 12am–6pm
Apple Authorized Sales & Service
MAX™ IT Service Management Software 2.5 announced at Macworld 2008
San Francisco—January 15, 2008—Volchok Consulting is proud to announce the release of MAX™ 2.5. MAX IT Service Management Software is the world’s easiest to use, full featured, web-based software for managing your IT workflow.
MAX has been updated to include many new features including:
- Web Portal: Users can submit incidents via the web portal and see the status of their existing incidents
- Asset Tracking: Keep track your assets and assign them to users
- Preview Pane: Allows you to look “into” Incidents and Problems without reloading the page
- Email Portal: Users can submit incidents via email
- Attachments: Incidents can now have attachments
- Tech Email Updates: emails can now be sent to assigned Techs via MAX and recorded in the Incident history
- Report Templates: Reports can now be saved and loaded with a single click
MAX has been universally acclaimed by our clients as the easiest to use, most intuitive software they have ever used. “We started work on MAX five years ago when we need a tool to help run our help desk. We found most other software out there was either expensive, hard to setup or didn’t run on Macs. So we wrote MAX.”
MAX was designed to make tracking your IT work easy. “Techs hate to use IT software, so we tried to make MAX as easy to use as possible, thereby lowering the barrier to adoption. Our claim to fame is that MAX is the IT software that techs don’t hate.”